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Terms of Service

 

1. Introduction and Scope
Welcome to the online store of Auraverese (hereinafter referred to as "we" or "us"). We specialize in providing high-quality furniture, including sofa beds, bedside tables, double bed frames, and chests of drawers. This policy governs your purchase of products and use of our services. By accessing our website and placing an order, you agree to be bound by these terms. These terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

2. User Accounts and Website Responsibility
To access certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during the purchase or registration process. You are responsible for maintaining the confidentiality of your account information and password. We reserve the right to refuse service, terminate accounts, or remove or edit content if we believe that user conduct violates applicable laws or is harmful to our interests.

3. Products, Inventory, and Price Information
We strive to display the colors and images of our products (sofa beds, bedside tables, double bed frames, and chests of drawers) as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

4. Orders and Payment
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We accept major credit cards (Visa, MasterCard) as payment methods. Payment must be received in full before the order is processed.

5. Shipping Policy

  • Delivery Scope: We currently only ship to addresses within Australia. We do not support delivery to other countries.

  • Shipping Costs: We offer free shipping on orders totaling AUD 50 or more. For orders under AUD 50, a flat shipping fee of AUD 5.99 applies.

  • Handling Time: Orders are processed within 1 to 3 business days.

  • Transit Time: Delivery times typically fluctuate between 5 to 8 business days.

  • Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

  • More Details: For more detailed information on shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation of Orders

  • Cancellation Conditions: Orders that have not been shipped can be cancelled directly within 48 hours of placing the order. Orders placed more than 48 hours ago or orders that have already been shipped cannot be cancelled. In such cases, please wait for the logistics delivery to arrive and then contact us to initiate a return for a refund.

  • Refunds: Refunds will be returned to the same payment method you used for the purchase.

  • Arrival Time: Once the cancellation is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account used at the time of payment. Arrival Time: Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

  • More Details: For more detailed information on the order cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

  • Exchange Scenarios/Conditions: We accept requests for exchanges within 14 days of receipt. This applies if the item is defective, damaged, or if you received the wrong item.

  • User Actions Required: To initiate a return or exchange, please contact us via email with your order number and proof of the issue (e.g., photos of the defect).

  • Process: Upon receiving your request, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will inspect the returned item upon receipt.

  • Return Method: Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), identical to the payment method used at the time of purchase.

  • Arrival Time: After the return is confirmed, the refund will be returned to the bank card (Visa, MasterCard) account you used for payment. Arrival Time: Depending on the processing efficiency of different bank card institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

  • More Details: For more detailed information on returns, exchanges, and refund processes, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection
We are committed to protecting your personal information. We collect and use your data in accordance with Australian privacy laws. For full details on how we handle your data, please view our Privacy Policy Page.

9. Disputes and Governing Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of ours or our content suppliers and protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

12. Modifications to Service Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms constitutes acceptance of those changes.

13. Force Majeure
We shall not be liable for any delay or failure to perform our obligations under these terms if such delay or failure results from events beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

14. Severability
In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Contact Information
If you have any questions or concerns regarding this Service Policy, please contact us using the information below:

Address: 3586 NW 41ST LOT D425, MIAMI, FL 33142-4301, United States
Phone: +1 (813) 679-2767
Email: team@auraverese.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)