Payment Methods

 

Welcome to Auraverese (hereinafter referred to as "we" or "us"). We provide high-quality furniture including sofa beds, bedside tables, double bed frames, and chests of drawers through our online store. Below is our policy regarding payment processing, security, and dispute resolution.

Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard. We are committed to providing a seamless transaction experience for all orders placed in our online store.

Process Start
When you have selected your desired furniture items and proceeded to checkout, you will be directed to a secure payment interface. You will be required to enter your card details, including the card number, expiration date, and security code (CVV). Please ensure that the billing address entered matches the address on file with your financial institution to prevent processing delays.

Payment Confirmation
Once you click the "Pay" or "Complete Order" button, the transaction request is sent to the banking network for authorization. Upon successful authorization, funds will be reserved or deducted from your account. You will immediately receive an order confirmation email acknowledging that we have received your payment and that your order is being processed.

Security and Data Protection
We take the security of your financial information seriously and strictly adhere to industry standards and Australian privacy laws.

Credit Card Security
All credit card transactions are processed using secure encryption technology. We utilize Secure Socket Layer (SSL) technology to encrypt your data during transmission. We do not store your full credit card number or CVV code on our servers. All sensitive payment data is handled securely to prevent unauthorized access.

Our Privacy Policy
We respect your privacy. The personal and financial information you provide during the payment process is used solely for the purpose of processing your order and preventing fraud. We do not sell, rent, or share your payment details with unauthorized parties. Our handling of your data complies with applicable privacy laws to ensure your rights are protected.

Dispute Resolution
We aim to resolve any billing issues amicably and efficiently.

Resolution Services
If you recognize a transaction on your bank statement that you do not recall or believe is incorrect, we strongly encourage you to contact us immediately via our email or phone. We will investigate the transaction records and work with you to clarify or resolve the issue promptly.

Additional Help
If we are unable to resolve a billing dispute to your satisfaction, you retain the right to contact your card-issuing bank for further assistance. However, we suggest initiating communication with us first, as we can often resolve issues faster than standard banking dispute procedures.

Communication and Support
We believe in transparent communication regarding your payment status.

Update Information
If there are any issues with processing your payment (such as a declined card or suspected fraud alert), we will notify you via the email address provided at checkout. We may request you to provide an alternative payment method or verify your billing details to proceed with the shipment of your sofa bed, bedside table, or other items.

Currency and Taxes
All prices listed on our online store are final. Depending on your location and applicable Australian tax laws, Goods and Services Tax (GST) may be included in the total price. The total amount to be charged will be clearly displayed on the checkout page before you confirm the payment.

Payment Verification
To ensure the safety of our operations and protect cardholders, some orders may be subject to payment verification. If your order is flagged for review, we may ask for additional confirmation of billing information. This is a standard security measure to prevent identity theft and unauthorized use of credit cards.

Failed Transactions
If your credit card payment is declined, please check that your card has sufficient funds and that your billing address matches your bank records. If the issue persists, we recommend contacting your bank to ensure there are no restrictions on your card before attempting to place the order again.

Contact Information
If you have questions regarding this Payment Methods policy, please contact us:

Address: 3586 NW 41ST LOT D425, MIAMI, FL 33142-4301, United States
Phone: +1 (813) 679-2767
Email: team@auraverese.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)