Shopping Guide

 

Welcome to Auraverese (hereinafter referred to as "we" or "us"). We provide a seamless online shopping experience for high-quality furniture, including sofa beds, bedside tables, double bed frames, and drawer chests. To ensure a smooth transaction and delivery, please read the following guide carefully.

Preparation and Selection
Before making a purchase, we recommend that you carefully browse the detailed product descriptions and specifications on our website.

• Measure Your Space: Please accurately measure the space where you intend to place the furniture to ensure the dimensions of the sofa bed, bed frame, or cabinet fit perfectly in your home.

• Product Details: Review the material, colour, and assembly requirements listed on the product page. Please note that while we strive for accuracy, colours seen on a screen may vary slightly from the actual product due to lighting and monitor settings.

• Stock Availability: All items listed are subject to availability. If an item is out of stock, we will update the status on the website promptly.

Cart and Order Confirmation
Once you have selected your desired items:

• Review Your Cart: Click on the shopping cart to review the quantity, size, and type of products selected.

• Shipping Information: Please ensure your shipping address, contact name, and phone number are accurate. We are not responsible for failed deliveries caused by incorrect address details provided by you.

• Order Confirmation: After submitting your order, you will receive an automated email confirming the details of your purchase. This email acknowledges that we have received your order.

Payment Methods
We offer a secure payment environment to protect your financial information.

• Accepted Methods: We currently accept credit card payments, including Visa and MasterCard.

• Payment Security: Your transaction data is encrypted using SSL technology to ensure safety. We do not store your full credit card details on our servers.

• Billing: Your account will be charged upon order confirmation. Please ensure your card is valid and has sufficient funds.

Shipping and Delivery

• Processing Time: Orders are typically processed within 1-3 business days.

• Delivery Areas: We deliver to most addresses within Australia. Please check the shipping policy page for specific exclusions or remote area limitations.

• Receipt of Goods: Upon delivery, please inspect the packaging. If there is visible damage to the packaging, please note this when signing for the delivery and contact us immediately.

Returns and Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

• Faulty Products: You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Return Process: If you receive a defective or incorrect item, please contact our support team within the specified return window with photos of the issue to initiate a resolution.

Privacy and Data Protection
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth).

• Data Usage: The personal information you provide (such as name, address, and email) is used solely for processing your order and arranging delivery.

• Data Security: We implement strict security measures to prevent unauthorized access to your personal information. We do not sell or rent your personal data.

Contact Us
If you have any questions regarding your order or our products, please contact us using the information below:

Address: 3586 NW 41ST LOT D425, MIAMI, FL 33142-4301, United States
Phone: +1 (813) 679-2767
Email: team@auraverese.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)